Top Articles
Top Support Articles
- Getting Started: Premium Subscription
- Getting Started: Standard Subscription
- Installing FotoNotes for iOS
- Installing FotoNotes for Android
- Forgot Password (Reset Password)
- User Roles & Permissions
Contactless Self-Inspections
Best Use Practices & Helpful Tips
Glossary of Terms
Mobile Guides
Android Guide
- Search and load a project not currently in the app
- Clickable Phone Numbers, Emails and Web Links
- Open a Specific Project from a Link
- Adding Multiple Line Items At Once
- Filtering and Sorting
- Sharing & Assigning projects in the Android App
iOS Guide
- Sync Troubleshooting for iOS
- Installing FotoNotes for iOS
- How to Sync & Sync Status
- Reset or Change your Password
- Creating Projects on iOS
- Creating work and attaching it to a container on mobile
Portal Admin Guide
Managing Users
- Forgot Password (Reset Password)
- User Email Notifications
- User Roles & Permissions
- Creating Users, User Roles & User Tags
- Edit Users & Limit Access to Types and/or Saved Views
- Changing User Passwords
Managing Types
Admin Settings
Managing Templates
- Managing Templates
- Creating Templates
- Clone a Template to Create a New Template
- Editing Template Settings
- Importing and Exporting Templates
- Adding Services to Templates
Managing Estimates and Scopes
- Adding, Editing & Deleting Services
- How to populate the Service Line Items database using a csv spreadsheet
- Importing Services
- Updating Services via Import
- Adding Service Markets
- How to add Material and Labor Service Cost Fields
Advanced Workflow
- Workflow Types
- Workflow states to filter projects on mobile
- Setting up Accept/Decline and Complete Workflow
- Email Notifications on Complete and/or Cancelled
- Read only before a certain date
- Allow Reports only on Complete
Searches, Saved Views and Dashboard
- Copy View configuration from one user to another (Beta)
- Dashboard
- Simple Search
- Creating, Deleting, & Refreshing Views
- Creating Saved Views with Containers
- Advanced Search: Saving a View with Roles
Vendor Management
- Adding and Connecting Vendors
- Custom Email on Vendor Invitation
- Editing Vendors
- Editing Company Information
- Copying Views to a New Vendor
- Advanced Search: Saving a View & Exporting
Tagging
Data Views
Manager Guide
Import & Export Guide
Archiving
Reports
Reviewing and Editing Work
- Bulk Actions
- Required Fields and Photos
- Changing Statuses
- Photo Manager
- Photo Editor
- Viewing Azimuth, Elevation, and Elevation Angle
Creating and Assigning Work
- How to Copy a Completed Move-In Inspection to Create a New Move-Out Inspection
- Web App: Creating New Work
- Assign Work
- Sharing Work & Permissions
- How to Copy a Project
- Setting Customers & Managers
Activity Log
Vendor Guide
Vendor Basic Admins
- Getting Started as a Vendor
- Create a Field User
- Sub-Assigning Work to a Field User
- Changing Your Password
- Users can control email notifications
- Vendors: New Updates (Dashboard, Search, Views)
Contactless Self-Inspections
Contactless Self-Inspection Guide
- How to add a link or embed an image in a self inspection template
- Adding Signatures to Contactless Self-Inspections
- Creating Saved Views for Sent and Not Sent Contactless Self Inspections
- Contactless Self-Inspection Instructions for Existing Clients
- Contactless Self-Inspection Instructions for New Customer and Trial Users
- How to Create and Send a Contactless Inspection (for FotoNotes admin user)